Items purchased directly from Adventure Tech Pro must be returned in like-new
condition, include all original accessories, and in their original packaging to qualify for a
full refund. All returns require prior authorization in the form of a Return Material
Authorization (RMA) number. Returns sent without an approved RMA number will not be
accepted. To request an RMA, please contact our Customer Service Department for
assistance: Sales@atprugged.com.
All return shipments must be prepaid and insured by the customer. Adventure Tech Pro
is not responsible for loss or damage incurred during return transit. Shipping and
handling charges are non-refundable, and any refund issued will exclude original
shipping costs. Approved returns are subject to the maximum allowable value of original
purchase price.
Products returned within 30 days of the invoice date are not subject to a restocking fee,
provided all return conditions are met. Returns submitted after the initial 30-day period
will incur a 20% restocking fee based on original purchase price. Once returned items
are received, Adventure Tech Pro will inspect them and, at its sole discretion, may
assess additional restocking fees and/or issue partial credit.
Restocking fees or partial credit may also apply if products are returned in non-resalable
condition, missing original accessories, or damaged. Items identified as non-returnable
at the time of purchase are excluded from this policy. A Customer Service
Representative will notify you of any applicable restocking fees after the inspection
process is complete. No returns are eligible for credit more than 60 days from the
original purchase date.
Products purchased through third-party sellers must be returned in accordance with the
seller’s return policies. Please contact the original point of purchase directly for
instructions.
For assistance, contact us here [sales@atprugged.com].